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ITI Direct


Instruments to Industry Ltd

Website Terms & Conditions

Terms and Conditions

All orders placed on this website are accepted by Instruments To Industry Ltd subject to the terms and conditions outlined on this webpage and in the companies full terms and conditions. No other terms will apply to the supply of goods and services by Instruments To Industry Ltd unless previously agreed in writing by a Company Director.


Contract of sale

When you place an order, you are making an offer to buy goods or services from Instruments To Industry Ltd. You will receive acknowledgement of your order, however this is not acceptance of your order. Your order will only be accepted upon the despatch of the goods or services, at which point you will receive confirmation. Until you receive this confirmation Instruments To Industry Ltd reserve the right to decline the supply of goods or services. We will endeavour to prevent this from happening and aim to deliver all products to a satisfactory standard within the timescales required.


Website Information

We try to specify accurate descriptions and dimensions for each product listed on the Instruments To Industry Ltd website, however it is accepted that all descriptions and dimensions communicated to the customer are approximate and that it does not form any sort of contract between Instruments To Industry Ltd and the customer. Instruments To Industry Ltd will not be held liable for any errors or omissions on it’s website and reserve the right to refuse the supply of goods or services where errors or omissions have been made.



Instruments To Industry Ltd are a business-to-business supplier, therefore all prices displayed on this website exclude VAT and delivery. VAT will be charged at the rate applicable at the date of despatch. The customer is informed that prices on the Instruments To Industry Ltd website are subject to change without prior notice at any time.



Instruments To Industry Ltd reserve the right to refuse the supply of goods or services to any company or person whether payment has been taken or not. If trade is declined the customer will be given notification of non-acceptance by Email or telephone and any payment made will be refunded.

Instruments To Industry Ltd will accept orders by telephone, web, fax or Email. When ordering stock products the customer must specify the part number, up-to-date price and delivery option. If orders cannot be fulfilled completely from stock, the balance will be placed on back order and fulfilled when the balance of the stock has been manufactured at the discretion of the customer.



We aim to deliver within the timescales required by the customer, however delivery times and dates quoted on this website or by Email are approximate and Instruments To Industry Ltd will not be held responsible for the consequences of any delays in delivery. Goods will be delivered to the customers business address, unless otherwise agreed in writing.

Delivery options and the price for each service is available on the Delivery page of this website. Delivery prices exclude VAT and apply per order regardless of the number of products ordered. Delivery options are also set out clearly in the checkout section of this website.

We deliver to any UK mainland postcode at the standard UK rates outlined on our delivery page this excludes the Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man, Northern Ireland and the Republic of Ireland.

Delivery costs may be considerably higher to these destinations.

For deliveries to Europe and the rest of the world please contact sales for a price.

We aim to despatch all in-stock items the same working day on orders placed before 15:00 GMT. For orders received outside these hours, including weekends and bank holidays we aim to despatch the next working day.

By selecting your preferred delivery option you agree that proof of delivery supplied by that delivery company is sufficient evidence of your goods being received.


Risk and Delivery Complications

Risk of loss or damage is passed to the customer upon delivery.

The customer should inspect the goods as soon as is possible upon delivery and inform Instruments To Industry Ltd within 7 days If any products appear damaged upon reasonable examination, if there is a shortfall in the quantities delivered or if the products delivered are not in accordance with the order. In any of these cases ITI shall, at Instruments To Industry Ltd discretion, replace the products or refund the price of the damaged or incorrectly delivered goods.

Any non-delivery of parcels should be reported within 10 days of the scheduled delivery, in this case Instruments To Industry Ltd will deliver any undelivered products or refund the price of the goods.

If the customer fails to give notice within the periods outlined above the products will be presumed to be in accordance with the order, free from defects and the customer will have been deemed to have accepted the products accordingly.



Ownership of all products supplied shall not pass to the customer until full payment for the goods and any other amounts owed to Instruments To Industry Ltd have been paid. If a customer is late paying any amount to Instruments To Industry Ltd, then Instruments To Industry Ltd will be entitled to the immediate return of any products where ownership has not been passed to the customer.



All products are guaranteed to function correctly without fault upon delivery. Any products considered to be faulty by Instruments To Industry Ltd upon reasonable inspection will be replaced hastily at the cost of Instruments To Industry Ltd.

Unless otherwise agreed or stated by Instruments To Industry Ltd the lifespan of our products cannot be guaranteed, however Instruments To Industry Ltd may replace defective products at the discretion of Instruments To Industry Ltd, this does not apply to defects that occur as a result of improper use.


Cancellation and Returns

The customer may not cancel orders once accepted by Instruments To Industry Ltd. However, Instruments To Industry Ltd, at it’s discretion may allow an order to be cancelled subject to Instruments To Industry Ltd recovering any cost incurred in the event of cancellation. 

Faulty products or goods that have been delivered incorrectly may be returned, but the following procedure must be followed.

  • The customer must contact Instruments To Industry Ltd prior to any return to obtain authorisation and a returns reference
  • Goods must be returned within 10 days of the date of delivery
  • Products must be returned in their original condition and packaging
  • The customer must quote their order number, Instruments To Industry Ltd document number and the  returns reference within the returned goods.
  • We charge a minimum of 10% restocking to cover administration – carriage charges, expedited order charges or calibration services will not be credited.
  • Instruments to Industry do not accept returns of custom products.
  • Goods must be returned to:


Customer Returns

Instruments To Industry Ltd
Euro Works
Hawksley Industrial Estate
Hawksley Street
Gtr. Manchester, OL8 4PQ

Goods manufactured, customised or configured to a customers specific requirements may not be returned unless they are faulty.



Instruments To Industry Ltd will not be held liable for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs  (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information  whether or not due to its negligence or that of its employees, agents or sub-contractors.

Instruments To Industry Ltd shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all may result from, or be connected with: (i) any express or implied terms of the contract between Instruments To Industry Ltd and the customer or of any order accepted by Instruments To Industry Ltd; (ii) any duty of any kind imposed on Instruments To Industry Ltd by law arising out of or in relation to the contract between Instruments To Industry Ltd and the customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.

For additional information please refer to our company Terms and Conditions